Privacy Policy

1. Information We Collect

a. Information You Provide

When interacting with our website or texting a Restaurant's number, we may collect:

• Phone number
• Text message content (order details, questions, instructions)
• Restaurant account information (if you are a business customer)
• Support inquiries or communications

b. Information We Automatically Collect

When you visit our website, we may collect:

• IP address
• Browser/device information
• Website usage analytics

c. Information Collected Through Restaurants

Restaurants using DineByText may store:

• Customer names (optional)
• Order history
• Notes related to orders or communication

We process this data on behalf of Restaurants.

2. How We Use Your Information

We use the information we collect to:

• Provide and operate the text-based ordering service
• Send and receive automated text messages related to orders
• Authenticate and manage Restaurant accounts
• Improve platform reliability, security, and performance
• Respond to questions and provide support
• Comply with legal requirements

We do not sell or share personal information — including phone numbers — with third parties for marketing or promotional purposes.

3. SMS Messaging, Consent & Opt-Out Rights

a. SMS Consent

By texting a Restaurant's DineByText phone number, you provide explicit consent to receive automated SMS messages related to:

• Order confirmations
• Order updates
• Questions about your order
• Pickup or delivery notifications

Message and data rates may apply. Message frequency varies based on order activity.

b. Opt-Out

You may opt out of SMS messages at any time by replying: STOP

This will immediately unsubscribe you from receiving further messages from that Restaurant's number.

c. Help

For assistance, reply: HELP

or contact: support@dinebytext.com

d. Transactional Messaging Only

Messages sent through DineByText are strictly transactional, not promotional. We do not send marketing messages.

4. How We Share Information

We only share information in the following situations:

a. With Restaurants

To process orders, we share:

• Your phone number
• Your messages
• Order details

b. With Service Providers

We share limited information with:

• SMS carriers
• Cloud hosting and infrastructure providers
• Technical service partners

All providers are contractually required to protect customer data.

c. Legal Requirements

We may disclose information if required by:

• Law enforcement
• Court orders
• Applicable laws or regulations

5. Data Storage & Security

We implement industry-standard measures including:

• Encryption
• Access controls
• Secure storage practices

While no system is 100% secure, we take reasonable steps to protect personal information.

6. Data Retention

We retain:

• SMS logs and order data as long as needed to support Restaurants
• Restaurant account information while the account remains active

Restaurants may request deletion of customer data at any time.

7. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect information from children.

8. International Use

DineByText is designed for use in the United States. If you access the service from outside the U.S., you consent to U.S. data laws.

9. Your Privacy Rights

Depending on your jurisdiction, you may request:

• Access to your personal information
• Correction or deletion
• Clarification on how your data is used

Contact: support@dinebytext.com

10. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. The "Last Updated" date will reflect the latest revision.

11. Contact Us

For questions regarding this Privacy Policy or SMS practices:

DineByText

Email: support@dinebytext.com

Website: DineByText.com